EAP / Work-Life

The issue: It’s a fact that work performance suffers because of the life situations that employees face. This change in employee behavior may be the result of personal issues at home or work and is cause for concern to Employers. It takes years of mentoring to nurture a valued and productive employee. It takes only hours for one of these workers to stray away and lessen performance. It takes a solid employee assistance program (EAP)to prevent this from happening or reducing the risk of losing them at all. Most EAPs help employees to measure and monitor their utilization but a successful program places greater emphasis on outcomes, instead.

The solution: The field needs a solution that allows employee assistance programs (EAPs) to measure results using monitored outcomes. EAPs need eCura to manage their business better. eCura allows EAPs to:

• load eligibility and enroll employees & dependents
• manage your affiliate provider network
• maintain your corporate client contracts & manage benefits
• help your counselors to generate authorizations & manage utilization
• process paper & electronic claims
• use business rules to auto adjudicate claims & make payments to providers
• process HIPAA transactions & stay compliant with its regulations

eCura Works the Way Your Corporate Customers Work

eCura supports extensive customization, so it can work the way the employers you serve want to run their EAP/Work-Life Programs by helping you comply to their changing requirements. In addition, it supports the tailored, personalized services that you provide to the business operations of your customers as well as the exceptional services you deliver to their employees.

eCura provides a permanent history of the demographic information of your customers' employees, supported by powerful search and tracking capabilities. You can maintain complete, easy access to information including individual benefits and utilization of EAP/Work-Life services, services authorized (where applicable) and delivered, and bills received from or paid to affiliate providers. You can also quickly create customized, ad-hoc reports that show you the number of open or closed cases, recidivism, different diagnosis types, and much more.

eCura’s resilient database rises to the challenge of your customers’ dynamic requirements. “Point & Click” technology with drop down menus and online help, allows fast integration of eCura into your organization, while strengthening your workflow.

For any EAP/Work-Life Program, eCura can help you:

• Manage contracts and performance guarantees
• Process administration fees
• Provide enhanced call center management
• Track information on your customers’ employees and dependents
• Capture and maintain confidential information
• Record each employee’s entire history of services, including calls
• Match employees with the best providers in your network of affiliates
• Administer and track childcare, eldercare, educational planning, financial aid, retirement planning, and caregiver supports

With eCura, it all comes down to reducing the cost of administering your customers’ EAP/Work-Life Program. And that means you help deliver better services to your customers’ employees. And that makes everyone happy.

eCura is the one solution that can help you keep current, moving you every step of the way through the ongoing changes in corporate health and wellness programs.

Outcome based, work-life rich and performance driven solution - eCura EAP, it’s the right solution for the people who put their trust in you.

Extending the power of eCura

eCura is your gateway to becoming an e-commerce business. By connecting your affiliate providers and members to you online, you have more time to manage your business and minimize the frustrations associated with call wait times. eCura allows your providers to check for eligibility, request authorizations, submit claims, check claims, and a host of other transactions that replace the traditional communication methods. Members can check a breadth of rich content relating to health and wellness information and score on several self-help assessment instruments on-line.

• Captures and maintains all types of member information
• Provides a secure platform to maintain and update records
• Includes comprehensive searching capabilities to find information on employees and dependents

• Tracks clinical information (contacts, referrals, authorizations, and more)
• Tracks provider affiliations
• Provides web-enabled data review and exchange
• Graphically displays statistical data
• Automatically verifies member insurance coverage

• Records information about affiliate providers and corporate clients
• Manages and monitors your affiliate provider network
• Helps manage accounts
• Maintains detailed information, like rate schedules, on your services

• Processes claims for payments
• Minimizes the occurrences of duplicate payments
• Calculates outstanding and anticipated claims liability
• Tracks adjudication status

• Monitors cash flow and controls payments
• Includes online accounts payable, accounts receivable, check processing, and reconciliation
• Integrates processes—from adjudication to payment

• Produces reports on clinical, utilization, referral, management, and claims data to meet your reporting requirements
• Maintains security access to all reports
• Provides comprehensive data to make effective decisions

Reduced employee performance in the work place is not just caused by behavioral health issues. Employees are easily distracted by concerns relating to normal work life issues such as child and elder care as well as legal and financial problems. Employees and their dependents prefer eCura since it allows them to access a variety of health, wellness, legal and financial information, and child and elder care resources via the internet. eCura gives the necessary tools to employees so they can perform better by dealing with work life issues on-demand, at their home convenience.