Loading Wheel

x

Loading
Contact InfoMC

Careers

At InfoMC, we believe that it is possible to directly improve care through technology.  Healthcare is a rapidly changing industry that requires businesses in the market to move quickly, adapt to these changes, and provide state of the art capabilities that improve care coordination of chronic illness and wellness.  We provide healthcare process management technology for managed behavioral healthcare, disease management, EAP/Work-Life, and the public sector markets.  Our member centric approach offers integrated technology solutions that enhance interaction between payers, providers and consumers, to improve the quality, cost and value of care. 

InfoMC is a fast-paced, growing company which provides collaborative healthcare process management technology to commercial and public sector markets.  We are growing fast, and have tons of challenging work ahead of us!  

InfoMC is an equal opportunity employer with a generous compensation plan.

Our benefits package includes:

The following are the general Required Competencies for all positions within InfoMC:

  • QUALITY & PRODUCTIVITY - Provides high quality services, processes and programs while consistently seeking ways to improve outcomes and enhance the organization. Meets or exceeds goals and objectives and consistently engages in productive work effort requiring minimal direction from manager. 
  • PROFESSIONALISM - Demonstrates self control by maintaining composure in difficult situations; deals calmly and effectively with stressful situations. Projects a professional image of oneself and the organization and demonstrates a positive attitude towards work and the organization.
  • ACCOUNTABILITY - Demonstrates a commitment to the position and accepts responsibility for personal actions. Comes to work on time and ready to work.
  • COLLABORATION & TEAMWORK - Supports a positive team environment in which employees participate, respect and cooperate with each other to achieve desired results. Builds and sustains cooperative working relationships and demonstrates a positive attitude in work assignment and interaction with others.
  • COMMUNICATION - Expresses self in a knowledgeable, coherent, and professional manner. Works to resolve conflict and promotes an open and honest environment for feedback and constructive criticism.
  • LEADERSHIP - Provides direction and motivation and sets an example through open communication and modeling best practices. Provides appropriate advice, on-going feedback, support and resources to improve effectiveness of individuals and departments. 

Below is a list of the current openings with InfoMC. If you are interested in any of the below positions, please submit your resume, cover letter and salary requirements via e-mail to resumes@infomc.com.

Clinical Product Specialist

The perfect candidate for this position will be someone who has worked as a Clinical Social Worker, Registered Nurse, or related field.  This individual is also someone who can maintain current Healthcare Information Technology concepts, clinical trends and industry changes; particularly those related to Behavioral Health, Care Coordination and Integrated Care domains.  This candidate should also possess a solid understanding of clinical practices, and federal and state healthcare regulations.

Reporting to the Chief Clinical Officer, the Clinical Product Specialist is responsible for becoming the Subject Matter Expert (SME) of InfoMC applications, and a trusted advisor to our clients, by directing them on how our products can best be used in meeting clients’ clinical requirements (and exceeding client expectations). Along with superior clinical knowledge and care management experience in Payer/Provider organizations, this individual will have hands-on experience with multiple technology products and solutions; including InfoMC’s products and services. The Clinical Product Specialist will work with new users during the process of configuring, training and providing user support of InfoMC’s healthcare management solutions. This individual will also assist clients in integrating their clinical business practices into InfoMC’s applications to maximize their utility and benefits to the client and its stakeholders.

Duties and Responsibilities

Qualifications

  • Degree in Nursing, Clinical Social Work, or related field;
  • Minimum of 4 years of experience working in the healthcare industry or within a software company providing solutions to healthcare clients
  • Minimum of 3 years of clinical experience within Payer/Provider organizations; and
  • High degree of computer literacy
  • Possesses a solid understanding of clinical practices and federal and state healthcare regulations;
  • Utilizes a blend of business and technical expertise in demonstrating an ability to understand client business initiatives and identify optimal solutions to meet their needs;
  • Recognizes problems or situations that are new and proactively engages stakeholders cross-functionally to solve problems and institute changes; and
  • Excellent conceptual, analytical and problem solving abilities, and strong presentation skills.
  • 25%-50% Travel to Client Sites as needed.
  • Local Candidates Preferred – Conshohocken, PA (Suburb of Philadelphia Metro Area)
  • Authorized to work in the United States.  No sponsorship provided by Company.

Senior Sales Executive

We are seeking a seasoned Software Sales Executive to assist in advancing the growth of our business.  The perfect candidate for this position will be someone who will concentrate on New Business Sales for healthcare payors, such as Health Plans, MCO’s, Health Systems, ACO’s, state and county governments, Community Health Centers, Third Party Administrators, and other benefit management companies.  

This individual will need to be an experienced Sales Executive who has worked in Healthcare Management Technology and platforms, and who can identify business needs and industry trends ahead of the curve; someone who can drive revenue growth, can stay organized, and work hard to achieve success and close deals. This position reports to the CEO and can be based anywhere in the country.

The Sales Executive (SE) must have demonstrated experience in the healthcare marketplace and understand the complexities of selling enterprise solutions in a sector that is rapidly changing for our clients and prospective clients. The successful candidate will have a proven track record of generating demand, closing sales and building lasting relationships with C-level executives.

Duties and Responsibilities

  • Work in a fast-paced, innovative environment where you will be empowered to sell business applications solutions and related services to healthcare payors, Health Plans, MCO’s, Health Systems, ACO’s, State and County governments, Community Health Centers, Third Party Administrators and other benefit management companies.
  • Manage sales through prospecting, lead qualification, forecasting, resource allocation, account strategy and planning
  • Identify and build customer relationships
  • Identify business opportunities and work to sell and close new deals, and drive revenue growth
  • Participate in the development and introduction of new InfoMC products and services and / or strategic alliances
  • Provide revenue projections to aid in the development of InfoMC financial projections and budgets
  • Accountable for meeting revenue and profitability targets through execution of corporate sales strategies
  • Participate in the development of solution proposals encompassing all aspects of the business applications and processes
  • Participate in the creation, presentation and sale of a complete value proposition via customer meetings, the telephone and / or electronic messaging / networking
  • Maintain accurate up-to-date sales pipeline, forecasts and other customer management functions, through the use of InfoMC’s CRM application
  • Ability to translate contacts into productive sales calls, RFPs and projects
  • Represent InfoMC at industry meetings and trade shows
  • Keep current on competitors and potential alliances
  • Use networking skills to learn about trends in the marketplace and look for productive ways to apply competitive intelligence
  • Perform other work related duties as assigned.

Qualifications

  • Proven ability in managing complex sales cycles from start to finish, with a track record of successful revenue attainment.
  • Must have successfully sold enterprise software applications and solutions to healthcare payors.
  • Strong knowledge of Managed Care Insurer Market Industry with emphasis on Public Sector populations such as Medicaid, Medicare, Dual and SNP.
  • Prior experience in enterprise business application sales, preferably in ERP, core system, or SaaS applications.
  • Must be proficient at both informal and formal presentations. Able to communicate effectively, both written and oral.
  • Must have a minimum of 5 years’ experience in consultative sales, working with large, national clients.
  • Ability to build and foster long-term business relationships.
  • Strong organizational, planning, presentation and time management skills.
  • Able to work both independently and as part of a team.
  • Highly self-motivated and directed.
  • Experience working in a software business environment.
  • The ability to stay focused and productive in a fast paced and changing environment is critical.
  • Ability to approach challenges with an entrepreneurial attitude and willingness to be nimble and flexible.
  • Proven track record of sales success in the healthcare payors market, excellent communication and strategic business skills are essential.
  • Candidate must be results-driven with proven ability to sell and project a positive, professional attitude.
  • Self-starter attitude with the ability to work in a dynamic environment.
  • Experience selling enterprise software solutions to the healthcare payors market.
  • Must possess strong consultative sales and negotiation skills.
  • Travel required, 30% - 60%

IT Network Operations Manager

The perfect candidate for this position will be someone who has worked in Software Development, Application Support, SaaS, or Healthcare Management Technology and platforms; and can manage/maintain infrastructure and environments for both client and internal networks.  This individual is someone who can articulate and document requirements and processes, can stay organized, and work hard to achieve successful deployment in a timely manner. 

The role of the IT Network Operations Manager is to plan, direct, and coordinate the design, installation, and connectivity of computer systems, network infrastructure, and cloud based services to ensure operational stability of the Company’s IT Systems. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, cloud services and communication links. This role is also responsible for maintenance/management of the Company’s data center, disaster recovery or offsite facilities, telephony and security systems, and other electronic infrastructure.

Duties and Responsibilities

  • Design and implement short and long-term strategic plans to make certain network capacity meets existing and future requirements.
  • Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use.
  • Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation.
  • Establish service level agreements with end users.
  • Provides “ownership” of problem thru final resolution.
  • Plan, acquire, and coordinate installation of in-house and cloud hardware and software to support the organization’s network.
  • Conduct research and make recommendations on network/cloud products, services, protocols, and standards in support of network procurement and development efforts.
  • Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
  • Negotiate with vendors, outsourcers, and contractors to secure network products and services.
  • Assess, approve, and administer all equipment, hardware, and software upgrades.
  • Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software. Responsible for on-site and off-site data centers.
  • Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on.
  • Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
  • Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent network activities.
  • Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base.
  • Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
  • Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.
  • Oversee the administration of user accounts, permissions, and access rights in AD.
  • Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action.
  • Demonstrated leadership and personnel management skills.
  • Good understanding of the organization’s goals and objectives.
  • Strong interpersonal, written, and oral communication skills.
  • Ability to perform general mathematical calculations for the purpose of creating needs assessments, budgets, and forecasting.
  • Able to conduct research into networking issues and products as required.
  • Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
  • Ability to present ideas in a user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment
  • Provide guidance to junior members of the team.
  • Perform other work related duties as assigned.

Qualifications

  • 5 years of experience managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, Cloud, AWS, etc.
  • Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
  • 2 years of successful leadership of an infrastructure team.
  • Excellent knowledge of current protocols and standards, including Active Directory, Group Policies, MS Exchange, Core Switching/Routing, SSL/IPSec, SAN, Virtualization, Business Continuity, Disaster Recovery.
  • Conversant with programming languages such as .Net, PHP.
  • Experience in interpreting the applicability of local and federal laws/regulations (including data privacy practices and laws) to company operations.
  • Hands-on experience troubleshooting hardware such as servers, routers, bridges, switches, hubs, modems, network interface cards, and so on.
  • Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles.
  • Experience installing network cabling and telephony systems.
  • Local Candidates ONLY – Conshohocken, PA (Suburb of Philadelphia Metro Area)
  • Authorized to work in the United States.  No sponsorship provided by Company.
  • Director of Product Architecture and Development.

Director of Product Architecture and Development

The Director of Product Architecture and Development position is entrusted with envisioning a solution that bridges technology and balances the companys strategic vision with the market problem.  The position offers the opportunity to take a strategic leadership role and help shape the future of Behavioral Health and Coordinated Care systems.  We are looking for a talented and highly motivated leader with a passion to develop product architecture principles and broad architecture descriptions and details. The Director of Product Architecture and Development combines technical expertise and Healthcare industry knowledge with the analysis of business priorities, needs and requirements to create high-level system solutions that will be applied to multiple product families.  The ideal candidate will have extensive experience designing and implementing high performing products, very strong technical skills, as well as great communication skills and the ability to lead unique and talented product development teams.

Responsibilities

  • Own and drive architecture, system strategy and innovation by exploring, investigating, recommending, and benchmarking architecture principles and technologies for both on premise and cloud solutions.
  • Defines software architectures, designs and patterns to be used for multiple product lines.
  • Investigates future technologies and making them part of system architecture for the 3-5 year road map of our solutions.
  • Leads the tradeoff decisions of the long- and short-term needs in our current products.
  • Leads development of system requirements and architecture based on customer, user and business requirements as defined by product management, including selection of best suited infrastructure and technology.
  • Owns architecture oversight to ensure implementation of robust solutions, including requirements capture, system architecture definition and system design specification.
  • Delivers a scalable and distributed system architecture specification for the product development teams to build products against.
  • Oversees the end-to-end architecture and system design.
  • Provides oversite and guidance related to software system architecture and database design
  • Provides mentoring and technical assistance to architectural and development staff
  • Drives execution of design and product development teams to meet business deadlines
  • Owns and drives the development of high level, product architectural specifications, ensuring feasibility, functionality, and integration with existing and future systems/platforms.

The following set of skills are essential to the role:

  • Ability to comprehend the business context and market problems that drive product architecture and development.
  • Ability to evaluate and foresee the applicability of diverse architectural designs relative to the product.
  • Ability to design information and application architectures on the basis of cost, functionality and practicality.
  • Ability to advocate and relate to different product development methods and modeling techniques.
  • Ability to rally and gain backing from internal stakeholders in order to build organizational support for the proposed architecture.
  • Ability to counsel teams and individuals to wholly understand and effectively implement the proposed architecture.
  • Ability to conceptualize, analyze, and select current and emerging technologies that are pertinent to the product and company.
  • Ability to create and articulate architectural and technical visions for the product.

Qualifications

  • 10+ years of progressive responsibility from solution developer to solution/product architect.
  • 5+ years of experience in a Product Architect, Operational Architect or Systems Engineering/Architect role
  • 3+ years of experience leading design efforts for IT and/or healthcare products and coordinating project teams of 10 or more members
  • 2+ years of experience with Agile SDLC (including continuous integration)
  • Extensive knowledge of Microsoft application server tiers including Microsoft.net Framework 4.5.2, Windows Workflow Foundation 4.0 and MS Entity Framework
  • Extensive knowledge of Microsoft data tiers including 2008r2-2014 SQL Server, SQL Reporting Services (SSRS), SQL Analysis Services (SSAS) and SQL Integration Services (SSIS).
  • Experience working with Microsoft Team Foundation Server (TFS) 20122013 and Visual Studio 2010 or 2013 is a plus
  • Extensive experience and knowledge of the healthcare industry and cloud based products
  • Extensive understanding of the technical standards, specifications, prototyping, and policies that are supported within product development environments
  • Experience with integrating HIPAA transactions preferred (i.e., 4010, 5010, etc.)
  • Experience with integrating clinical and billing data preferred (i.e., ADT, Lab, CCDA, etc.)
  • Strong oral and written communication skills
  • Strong team building and organizational skills
  • Local Candidates ONLY – Conshohocken, PA (Suburb of Philadelphia Metro Area)
  • Authorized to work in the United States.  No sponsorship provided by Company.

Implementation Manager

The Implementation Manager (IM) is responsible for leading the Implementation team; and for all aspects of the implementation process: from supervision, to evaluation and reporting on all assigned projects; and will require the Employee to have expert knowledge of the Company’s product suite, while remaining up-to-date as the products evolve.

The Implementation Manager will be the point person to manage the client relationship during implementation, and managing multiple initiatives in a matrix project environment.  This individual will also be expected to actively work within the software application, alongside other client delivery team members when necessary; managing and monitoring progress of internal and external resources (on a supervisory basis), coordination of project activity; completion of all implementation related tasks; resolution of issues; setting appropriate client expectations during and after the implementation, and ensuring expectations are satisfied.

The IM will be comfortable working on the front line with other team members as well as conducting Executive Level Project Sponsorship meetings, provision of feedback and status updates; conducting presentations for clients with respect to solutions, project proposals of designs and/or modifications requiring approval. 

Duties and Functions

  • Creating, implementing and maintaining a project plan; managing the project according to the plan; coordinating and managing the work relationship with the client’s project team; building and motivating an effective implementation team; mentoring other Client Services resources; and assigning priorities for team members.
  • Creates, oversees and manages the successful completion of multiple, complex project work plans, relative to InfoMC services and solutions, as measured by budget, timeliness, quality, and customer satisfaction.
  • Provides regularly scheduled project level detailed reporting on progress against project tasks and milestones, as well as executive scorecard level reporting.
  • Assist in project profitability targets per project, and adherence to change management protocols to keep projects in budget and scope.
  • Assists in developing Best Practices for project management methodology. Mentors and coaches other Client Services staff in methodology and standards where applicable.
  • Completes weekly analysis of project status, including scope management, resource scheduling, issue management and budget status.
  • Supports the creation of statement of work content for assigned projects, ensuring scope, deliverables, assumption, risks and resource needs are clearly defined.
  • Determine resource and skills requirements and collaborate with Client and InfoMC management to staff the appropriate skills and number of resources on the project.
  • Effectively engages with decision-maker level contacts in assigned project organizations.
  • Resolve cross-functional issues at the project level.
  • Conduct project completion audits/capture lessons learned.
  • Coordinate efforts in line with the “bigger picture” to maximize the overall value of service delivery to the client base.
  • Provide leadership in the ongoing use of structured and rigorous processes that deliver repeatable results, in the use of consistent estimating and planning tools for demand management and project management, and in the use of best practices program/project management.
  • Keeps current on Healthcare Information Technology concepts, trends and industry changes, particularly those related to the healthcare management and public sector domains.
  • Provides timely documentation of activities and expenses.
  • Participates in the Quality Assurance activities for all InfoMC software products when requested.
  • Other work related duties as assigned.

Position Requirements

  • Demonstrated ability to develop project plans, coordinate projects, communicate progress and changes, and complete projects within time and budget requirements.
  • Balanced blend of Technical Skills, Business Acumen, and a strong desire to support the customer.  Ability to take charge, organize and delegate tasks succinctly.
  • Ability to organize information, learn complex technologies, and explain concepts and instructions clearly and concisely.
  • Ability to look at customer needs and current market trends and make recommendations to the company in terms of services, processes and product optimization.
  • Ability to manage schedules across multiple projects and execute within a fast-paced environment.
  • Resourcefulness, with the ability to flourish under pressure and get the job done within deadlines and per expectations.
  • Ability to provide exemplary customer service – meets commitments, manages difficult/complex/emotional situations, responds rapidly to customer requests and solicits feedback on areas of improvement.
  • High level of assertiveness, with the ability to communicate ideas, drive change and influence decisions cross-organizationally and within all levels of management. 
  • Ability to identify and proactively present solutions to a problem before client becomes aware there was any problem/situation.
  • Is able to exercise independent judgment, and take the lead role on enterprise level project with minimal direction from a director or engagement manager.
  • Ability to provide leadership and establish and maintain effective working relationship with a service-oriented attitude in a team environment.  Includes interaction with internal staff as well as customer staff members and the ability to effectively comprehend technical computing concepts.

Other Requirements

  • Minimum of six (6) years of experience in a software development/implementation environment.
  • Minimum of three (3) years of care management, population health or clinical healthcare application (EMR) experience.
  • Bachelor’s Degree in Computer Science, Information Systems, Healthcare, Business, or equivalent work experience.
  • Strong demonstrated knowledge of all Microsoft Office tools (Word, Excel, Access, Visio in particular).
  • Excellent time management skills.
  • Excellent communication skills, both verbal and written. 
  • Excellent interpersonal skills with an ability to build effective relationships.
  • Excellent organizational skills & experience with Microsoft Project tools.
  • Excellent problem solving, analysis, requirements management and decision making skills.
  • Demonstrated knowledge of general IT fundamentals.
  • Understanding of the healthcare management (i.e. managed care) business domain.
  • Experience in a Clinical Healthcare setting a plus.
  • Certified Project Management Professional (PMP) designation a plus.
  • Ability to travel to InfoMC’s client sites (up to 25% travel).