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Customer Service

We provide superior technology resources that enable you to become leaders in your industry. Our services are aimed at helping you to manage and deliver care so that your business can operate smooth and efficiently. We offer both Telephone and Online Customer Support to help you any way we can, at any time you need it.

InfoMC Telephone Support Services

InfoMC's 1-800-232-8400 number puts clients in contact with the support group during normal working hours but also after-hours through our on-call support system. Should you need after-hours emergency support, your call will immediately be directed to the InfoMC on-call staff. For the most effective support, clients should always call 1-800-232-8400 and dial the support extension.

InfoMC's Online Customer Support Center

We have made online support available to our customers to provide information, answers, new releases, and interactive help via the Web. 

Key functions include:

Service Packs and New Releases

This function allows our customers to download updates and upgrades right off the web-site.

Access the Online Customer Support Center

If you are an active Incedo Healthcare Management System or eCura Information System Contact or Administrator with a login identification and password, you can access the Online Customer Support Center by logging in above. If you do not have a login or have forgotten your password, please contact support at support@infomc.com. If you are an active Incedo Healthcare Management System or eCura Information System User, please direct your questions to your System Contact or Administrator.