Long Term Support Services

The Incedo technology platform provides effective solutions for managing populations receiving Long Term Support Services (LTSS) benefits with tools that support a full care team approach and the integration of services across a broad spectrum of providers and resources. The platform is uniquely designed to improve the quality of care and optimize the clinical, quality and financial outcomes through effective care coordination and care provision in the right setting.

What is the Incedo LTSS Solution?

The Incedo LTSS Solution is uniquely designed to meet the needs of the full care team involved in coordinating care and managing service outcomes. The solution offers the necessary tools provide comprehensive care to members with end-to-end workflows required to support operations.

Incedo streamlines care team collaboration and member communication through a care team portal that provides care teams with a view into the care and services provided in the member’s home.

Benefits of the Incedo LTSS Solution

Enhances care coordination with configurable role-based access to a unified record encompassing the care plan and services that allows care team members to collaborate across services and supports to deliver person-centered care
Reduces costs and eliminates unnecessary technology upcharges with intuitive self-service configuration capabilities for customized letters and correspondence and adjustments to reflect programmatic and regulatory changes over time
Improves operational efficiencies with automated workflows, tasks and actions that appear on the Care Manager’s dashboard prompted by the creation of care and service plans

Drive Efficiency and Effectiveness of Your MLTSS Plan

Incedo LTSS Solution Features

The Incedo LTSS solution is a fully integrated and highly configurable platform that provides a full spectrum of resources for managing complex populations and supports the unique operational needs of LTSS plans.

Fully integrated and highly configurable platform offering a unified approach across Utilization Management and Care Management that streamlines workflows for plan staff and facilitates a comprehensive approach to providing person-centered care to all members.
Automatically generated care and service plans that are based upon responses to an individual’s LTSS-specific assessments promote consistent and effective care delivery and capture each member’s clinical, functional, mental and social health factors as the starting point for Care Managers.

Linked service referrals and authorizations with ability for care managers to request a referral/authorization for services from within the care plan to ease workflow, ensure a comprehensive real-time view of the member’s health status, and support more proactive management of a member needs.
Data and reporting capabilities that support quality improvement and contract compliance requirements with the ability to create and capture new custom data elements to drive program innovation, incorporate data from State required assessments to generate care plans and workflows, and consume target lists to meet evolving requirements for tracking HEDIS measures and care gaps in care to drive quality and accountability.

Our Customers
Say It Best

Doctors launched a Florida Medicare Advantage plan in 2019 with Incedo as our care management foundation. In just 2 years, we grew our membership to 11K by delivering exceptional customer and provider services. We’ve been the #1 fastest growing MA plan in our county 2 years in a row, a tribute to Incedo’s flexibility and scalability.