The InfoMC EAP/Work-Life technology solution can help.
Our software allows EAPs to manage client relationships by measuring key performance indicators for improved outcomes and reduced costs. The solution provides a permanent history of employee demographics and easy access to information including individual benefits and utilization of EAP/Work-Life services, services authorized and delivered, and bills received from or paid to affiliated providers. Our robust tracking and reporting tools make it easy to create customized, ad-hoc reports to showcase open or closed cases, recidivism, different diagnosis types, and more.
Key Features and Benefits:
- Aggregate data for key performance indicators and outcome measurements
- Administer eligibility and enroll employees and dependents
- Manage your affiliate provider network and match employees with the best providers
- Maintain your corporate client contracts and manage benefits and performance guarantees
- Enhanced call center management
- Help counselors to generate authorizations and manage utilization
- Administer, track and manage resources for childcare, eldercare, educational planning, financial aid, retirement planning, and caregiver support
- Use business rules to process and pay claims
- Bill corporate clients and process administration fees