Medicaid Programs & Populations

Empowering Medicaid programs to deliver equitable, person-centered care across diverse populations

Connected care for complex Medicaid populations

Every Medicaid program has unique needs — but all share the goal of delivering whole-person, community-based care that improves outcomes, equity, and efficiency.

 

InfoMC’s Incedo platform helps states, health plans, and provider networks coordinate care across populations such as Managed Long-Term Services and Supports (MLTSS), Long-Term Services and Supports (LTSS), Intellectual and Developmental Disabilities (I/DD), and dual-eligible members who rely on both Medicaid and Medicare coverage.

Incedo's role in supporting Medicaid and waiver programs

MLTSS and LTSS programs serve aging, physically disabled, and dual-eligible populations,  each requiring coordinated, person-centered support across medical, behavioral, and community services.


Incedo enables Medicaid plans to manage these programs efficiently while improving outcomes and quality of life.


With Incedo, you can:

  • Streamline eligibility, enrollment, and service authorization workflows
  • Coordinate HCBS and clinical care in one integrated platform
  • Manage Level of Care (LOC) assessments and functional evaluations
  • Integrate data from waiver, long-term care, and social service systems
  • Monitor provider performance, utilization, and outcomes
  • Ensure audit-ready compliance with state and federal requirements
  • Promote independence and inclusion through proactive, data-informed care


By connecting care teams and reducing administrative complexity, Incedo helps MLTSS and LTSS programs coordinate care to support independence and long-term wellness, and deliver quality, accountable, person-centered care at scale.

As states modernize I/DD programs, technology plays a critical role in connecting people, services, and supports to advance inclusion, independence, and equitable outcomes. 


Incedo helps organizations transform fragmented systems into coordinated, person-centered models of care—built for people with I/DD, not adapted from other populations.


With Incedo, you can:

  • Integrate medical, behavioral, and home- and community-based services (HCBS) into one plan of care
  • Automate ISPs/PCPs, assessments, and authorizations for person-centered planning
  • Track Level of Care (LOC) determinations, renewals, and service utilization
  • Measure goals, outcomes, and quality indicators in real time
  • Simplify state and CMS-0057-F ePA compliance with audit-ready documentation
  • Enable collaboration among providers, case managers, and families
  • Reduce administrative burden and support workforce sustainability


Looking ahead, Incedo’s AI-driven analytics and predictive intelligence will help I/DD programs anticipate risk, close care gaps, and promote equitable, community-based living.

Dual-eligible members often face fragmented systems and duplicative processes as they navigate both Medicare and Medicaid.


Incedo bridges those gaps,  helping organizations manage D-SNP, I-SNP, and FIDE-SNP models through a single, unified platform for true whole-person coordination.


With Incedo, you can:

  • Coordinate medical, behavioral, and long-term services across funding streams
  • Manage care plans and authorizations that span Medicare and Medicaid benefits
  • Enable real-time data sharing among systems, providers, and partners
  • Streamline compliance and quality reporting for CMS and state oversight
  • Support Star Ratings and value-based care through integrated analytics
  • Improve member and provider experiences with connected workflows


By aligning programs and people across payers, Incedo empowers organizations to deliver true integrated care for dual-eligible populations.

Why InfoMC?

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