Incedo Behavioral Health Solution
End-to-end behavioral health software supporting quality care
Behavioral health software built on decades of experience
For more than 30 years, InfoMC has helped organizations manage the clinical, administrative, and regulatory complexities of behavioral health. That experience is built into Incedo, a comprehensive behavioral health solution that connects the workflows, information, and teams needed to manage care across the full behavioral health continuum.
From member engagement and assessments to care planning, prior authorizations, utilization management, provider network management, and claims, Incedo brings behavioral health operations together in a single configurable platform.
Connect behavioral health with whole-person care
Incedo connects behavioral health with physical and social care, giving teams a shared view of the member and the tools to coordinate care across programs, providers, and community-based resources.
Automate workflows and reduce administrative burden
Rules-driven workflows automate routine clinical and administrative processes, helping reduce manual effort, improve consistency, and give clinical teams more time to focus on member care.
Strengthen Quality, Compliance, and Operational Oversight
Track complaints, grievances, appeals, turnaround times, and other key processes with configurable workflows and reporting that support quality improvement and regulatory oversight.
Customizable data capture and reporting provide visibility across lines of business and contracts, helping organizations monitor performance, identify issues, and respond to evolving requirements.
Solutions
Innovations in Managing Serious Mental Illness—The Hidden Key to Cutting the Cost Curve
Customer Success Story: Incedo Drives Significant Cost Savings for DC
Department of Behavioral Health
Comprehensive behavioral health solution
- Efficient, end-to-end workflows for eligibility, assessment, engagement, utilization management, network management and behavioral health claims management
- Clinical decision support including MCG and InterQual improves care quality and consistency
- Integrate with other systems and solutions to support your business, including employee assistance plans (EAPs)
Improve efficiency and reduce costs
- Automate and integrate workflows to reduce administrative burden and ensure clinical resources are effectively utilized
- Adapt to evolving business and regulatory requirements with a flexible platform designed for configurability and scalability
- Automatic and batch adjudication to speed authorization and payment and reduce the need for human touch
Improve member and provider experience
- Speed processing and turnaround times to prevent frustrating delays and fragmented care
- Reduce friction to enrich experience, manage network, and grow membership
- Engage with members with complete tracking of events and contacts to create stronger partnership and drive satisfaction
Optimize quality performance
- Proactively manage performance to improve outcomes, reduce risk, and increase incentives
- Customize data capture and reporting to align by business or contract so you can manage regulatory requirements and support compliance
The Incedo Behavioral Health solution is specifically designed for managing care and improving outcomes for individuals with mental health and substance use conditions.
Built for the Complexity of Behavioral Health
Incedo connects clinical and administrative behavioral health operations across the continuum of care, helping organizations manage complex populations while improving clinical and operational efficiency.
Available as a stand-alone behavioral health solution or fully integrated solution that also manages physical and social needs, the Incedo Behavioral Health solution provides efficient end-to-end workflows for member enrollment and engagement to utilization management solution and care management software to network and claims management.
Our behavioral health solution:
- Improves efficiencies with automated rules-driven end-to-end workflows for core administration and clinical operations
- Improves care quality and outcomes with integrated evidence-based screenings, assessments and care guidelines
- Reduces costs with intuitive self-service configuration capabilities for content, workflows, and tasks to address emerging and changing needs
Incedo Behavioral Health Solution Features
The Incedo Behavioral Health solution is a comprehensive behavioral health administration platform for member enrollment and eligibility, case management, demographic and screening/assessment data, benefit management, provider contracts and service matrix, treatment history, and claims/encounter processing.
Core features include:
- Behavioral Health Administration - Eligibility, benefits, provider management, claims and encounters
- Care & Utilization Management - Assessments, care plans, authorizations, utilization review and clinical decision support
- Quality & Oversight - Complaints, grievances, appeals, turnaround-time tracking and configurable reporting
- Whole-Person Care Coordination - Connected behavioral, physical and social care across teams and community resources
