Connect the People, Processes, and Information Behind Better Care
Incedo brings care management, utilization management, and interdisciplinary teams together around a shared view of the member, helping organizations coordinate care across programs, settings, and physical, behavioral, and social health needs.
Bring Individual Member Needs Into Focus
Bring clinical, behavioral, social, and program information together to give care teams a comprehensive view of each member’s needs.
Identify and Prioritize Risk
Use assessments, clinical information, and risk stratification to identify members who need intervention and focus resources where they can have the greatest impact.
Personalize the Care Journey
Turn assessments and identified needs into individualized care plans with member-specific goals, interventions, and services.
Coordinate Care Across Teams
Give interdisciplinary teams the information they need to collaborate across physical, behavioral, and social care and support continuity across programs and settings.
Automate care management to improve efficiency and consistency
Tight integration and automation across care and utilization management workflows ensure care continuity and consistency from assessment through authorizations, referrals, engagement, care planning, and monitoring to reduce admissions, close care gaps, and improve outcomes across all populations and risk factors.
Speed your solution to market and adapt as business and regulatory requirements change
Designed for configurability and preconfigured for the CMS Special Needs Plan (SNP) model of care, Incedo care management software maximizes flexibility and scalability and enables you to personalize your implementation to meet your assessment, workflow, program, and reporting needs.
Learn how Incedo benefits help you drive efficient care management:
Solutions
Incedo for Chronic Care Management
Improve efficiency and reduce costs
- Identify risk factors and intervene early to improve outcomes and lower risk to support value-based care goals
- Automate and integrate workflows to reduce administrative burden and improve quality and consistency
- Adapt to evolving business and regulatory requirements with a flexible platform designed for configurability and scalability
Deliver personalized, consistent care
- Collaborate across interdisciplinary care teams with real-time information sharing using a single member profile
- Eliminate gaps and barriers and improve transitions across medical, behavioral, and social determinants to optimize health
- Automatically trigger person-centered care plan and workflows to personalize organizational best practices
Improve patient and provider experience
- Speed processing and turnaround times to prevent frustrating delays and fragmented care
- Reduce friction to enrich experience, manage network, and grow membership
- Engage with members to create stronger partnership and drive satisfaction
Optimize quality performance
- Proactively manage performance to improve outcomes, reduce risk, and increase incentives
- Reduce compliance burden via workflow alignment with CMS, NCQA, URAC, and state requirements
- Customize data capture and reporting to support improvement, innovation, and accountability
Improve efficiency and reduce costs
- Identify risk factors and intervene early to improve outcomes and lower risk to support value-based care goals
- Automate and integrate workflows to reduce administrative burden and improve quality and consistency
- Adapt to evolving business and regulatory requirements with a flexible platform designed for configurability and scalability
Deliver personalized, consistent care
- Collaborate across interdisciplinary care teams with real-time information sharing using a single member profile
- Eliminate gaps and barriers and improve transitions across medical, behavioral, and social determinants to optimize health
- Automatically trigger person-centered care plan and workflows to personalize organizational best practices
Improve patient and provider experience
- Speed processing and turnaround times to prevent frustrating delays and fragmented care
- Reduce friction to enrich experience, manage network, and grow membership
- Engage with members to create stronger partnership and drive satisfaction
Optimize quality performance
- Proactively manage performance to improve outcomes, reduce risk, and increase incentives
- Reduce compliance burden via workflow alignment with CMS, NCQA, URAC, and state requirements
- Customize data capture and reporting to support improvement, innovation, and accountability
Everything Care Teams Need to Manage the Member Journey
Incedo gives care teams the tools and information they need to manage care across the member journey, from identifying needs and assessing risk through care planning, intervention, coordination, and ongoing monitoring. A shared member record and connected workflows help teams coordinate physical, behavioral, and social care while keeping the member at the center.
- 360° Member View - Bring together demographics, eligibility, clinical information, medications, assessments, care gaps, care plans, notes, activities, and other relevant information to give care teams a comprehensive view of each member.
- Assessments & Risk Stratification - Use configurable assessments, screening tools, scoring, and clinical information to identify needs, stratify risk, and determine appropriate interventions and levels of care.
- Individualized Care Planning - Create person-centered care plans based on assessments and identified needs, with individualized goals, barriers, interventions, services, and follow-up activities.
- Care Management Workflows - Guide care teams through consistent, configurable workflows with automated tasks, alerts, due dates, reminders, routing, and escalation based on member needs and program requirements.
- Integrated Care & Utilization Management - Connect care management with utilization management, referrals, and authorizations to reduce handoffs, improve visibility, and support continuity across the member journey.
- Interdisciplinary Care Coordination - Enable care teams, providers, and other stakeholders to share information and coordinate services across physical, behavioral, and social health needs, programs, and care settings.
- Quality & Care Gap Management - Identify care gaps and quality opportunities and trigger workflows that help teams take action, track interventions, and support ongoing quality improvement.
- Reporting & Analytics - Give teams visibility into populations, activities, program performance, and outcomes through dashboards, standard and configurable reporting, and actionable data.
Incedo Care Management software features
- Configurable, rules-driven workflows supporting physical, behavioral, and social health needs
- Evidence-based health risk assessments and screening tools with scoring and automated care plan generation
- Configurable care plans and care pathways for specific populations, programs, and models of care
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Preconfigured support for CMS Special Needs Plan (SNP) models of care
- Integrated care and utilization management, including referrals and authorizations directly from the care plan
- Care Manager Dashboard for caseload management, alerts, tasks, and workflow-driven activities
- Clinical Summary Dashboard providing a comprehensive view of medical, behavioral, and social health information
- Care team collaboration tools for sharing information and tracking problems, goals, barriers, interventions, measures, and outcomes
- Configurable reporting and data management to support clinical insights, quality tracking, regulatory requirements, and program oversight
