Incedo Employee Assistance Program Solution

Personalized care for employee well-being

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Comprehensive, personalized EAP platform

Incedo EAP software helps you deliver efficient, effective services across behavioral health, work-life, and social determinants to improve employee wellness and productivity. Comprehensive case management combines with efficient management of referrals, contracts, benefits, authorizations, and payments to help you efficiently support employees and their dependents.

Integration and automation improve quality and outcomes

Tight integration between case management and claims processing and across clinical, work-life, and social supports and comprehensive, automated workflows help you refer members to the most clinically relevant and cost-effective providers and services to efficiently deliver better, more timely care. Self-serve configurability ensures that you can quickly and easily speed your services to market and adapt and scale as market and client requirements change.

Learn how Incedo helps you efficiently manage employee assistance programs:

Solutions

Addressing Key Challenges for EAPs

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Addressing Key Challenges for EAPs

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Efficiently manage employee well-being

  • Comprehensive case management driven by configurable, end-to-end workflows speed access to quality care
  • Robust program and provider network management including referrals, contracts, benefits, authorizations, and payments
  • Configurable reporting with granular data capture to support compliance and continuous quality improvement

Remove barriers to wellness and productivity

  • Capture member needs and information with built-in assessments and intelligent search tools
  • Meet diverse member needs with work-life resources from child and elder care to educational planning, financial aid, legal consultation, retirement planning, caregiver support, and more
  • Ensure most clinically relevant and cost-effective resource usage with an intelligent provider search

Improve quality, efficiency, and ROI

  • Efficiently administer and coordinate services and supports across community-based work-life resources
  • Increase operational efficiencies with configurable automated workflows, tasks, and actions to adhere to business rules and ensure compliance
  • Manage distinct needs of diverse employee and dependent populations with different benefits and services

Engage to improve experience and satisfaction

  • Collaborate and exchange information across members, providers, and employers-health plans to improve decision-making and care
  • Speed turnaround times for authorizations and claims to improve experience for employees and providers
  • Engage with members with complete contact and activity management and auto-generated notifications

Learn More

How does the Incedo EAP/Work-Life solution meet my needs?

The Incedo EAP solution enables EAPs to engage with members and manage an individual’s covered benefits and utilization of EAP/work-life services using efficient end-to-end workflows for employee enrollment and benefits, referrals and authorizations, case management, affiliate and contract management, and claims processing, adjudication, and payment. The Incedo EAP solution:
  • Reduces costs by seamlessly integrating all operational and client contractual requirements in one efficient system
  • Improves efficiencies with pre-built evidence-based assessment library and automated rules-driven workflows, tasks and alerts
  • Simplifies case management and employee engagement with complete contact management, and service, referral and utilization tracking

Incedo EAP/Work-Life Solution Features

Incedo’s comprehensive, integrated EAP platform offers an efficient and comprehensive ecosystem for program and contract management that supports improved clinical and financial outcomes.
  • Incedo’s comprehensive, integrated EAP platform offers an efficient and comprehensive ecosystem for program and contract management that supports improved clinical and financial outcomes.
  • Integrated intelligent search functionality matches and directs employees to the most clinically relevant and cost-effective affiliate, work-life or community providers for service referrals and authorizations, with self-service provider portal for streamlined communications
  • Configurable automated workflows, tasks, letters, and notifications improve enterprise efficiency, ensure adherence to business rules, and promote timely communication and engagement with corporate clients and employees
  • Granular documentation and data capture throughout the system provide a complete employee record to support client utilization reporting, performance, and other contractual reporting requirements

Our Customers
Say It Best

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Doctors launched a Florida Medicare Advantage plan in 2019 with Incedo as our care management foundation. In just 2 years, we grew our membership to 11K by delivering exceptional customer and provider services. We’ve been the #1 fastest growing MA plan in our county 2 years in a row, a tribute to Incedo’s flexibility and scalability.
Susan Griffin, MSM - VP Administration,
Susan Griffin, MSM - VP Administration,Doctors HealthCare Plans
FIND OUT WHY

MOVING FORWARD WORKING

TOGETHER

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ABOUT US

WHO WE SERVE

CONTACT INFOMC

Four Tower Bridge
200 Barr Harbor Drive
Suite 400
West Conshohocken, PA 19428

P: 484-530-0100

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