Employee Assistance/Work-Life

The Incedo technology platform offers effective solutions for Employee Assistance & Work-Life programs to manage their client relationships while providing tools for efficient end-to-end workflows for coordinating EAP and Work-Life services.

What is the Incedo EAP/Work-Life Solution?

The Incedo EAP/Work-Life Solution provides EAPs with intuitive tools for engaging with members and managing an individual’s covered benefits and utilization of EAP/Work-Life services.

The solution provides efficient end-to-end workflows for employee enrollment and benefits, referrals and authorizations, case management, affiliate and contract management, and claims processing, adjudication and payment.

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Benefits of the Incedo EAP/Work-Life Solution

eap software
  • Reduces costs by seamlessly integrating all operational and client contractual requirements in one efficient system
  • Improves efficiencies with pre-built evidence-based assessment library and automated rules-driven workflows, tasks and alerts
  • Simplifies case management and employee engagement with complete contact management, and service, referral and utilization tracking

Addressing Key Challenges for EAPs

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Incedo EAP/Work-Life Solution Features

Incedo’s integrated EAP/Work-Life components offer an efficient and comprehensive ecosystem for program and contract management that supports improved clinical and financial outcomes.
  • Comprehensive EAP and Work-Life platform for administering eligibility, tracking covered benefits and services, performing assessments, processing referrals and authorizations, performing case management and tracking utilization, tracking activities, managing affiliate and community providers and work-life resources, tracking complaints and grievances, and processing, adjudicating, and paying claims
  • Integrated intelligent search functionality to match and direct employees to the most clinically relevant and cost-effective affiliate, work-life or community provider for service referrals and authorizations, with self-service provider portal for streamlined communications
  • Configurable automated workflows, tasks, letters and notifications that improve enterprise efficiency, ensure adherence to business rules, and promote timely communication and engagement with corporate clients and employees
  • Granular documentation and data capture throughout the system providing a complete employee record to support client utilization reporting, performance, and other contractual reporting requirements

Our Customers
Say It Best

FIND OUT WHY
Doctors launched a Florida Medicare Advantage plan in 2019 with Incedo as our care management foundation. In just 2 years, we grew our membership to 11K by delivering exceptional customer and provider services. We’ve been the #1 fastest growing MA plan in our county 2 years in a row, a tribute to Incedo’s flexibility and scalability.
Susan Griffin, MSM - VP Administration,
Susan Griffin, MSM - VP Administration,Doctors HealthCare Plans
FIND OUT WHY

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CONTACT INFOMC

101 West Elm Street, Suite G10, Conshohocken, PA 19428

P: 484-530-0100

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