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InfoMC’s Next-Generation Enterprise Care Management Platform Unlocks Timely Access to Critical Care

 Incedo Version 7.3 Simplifies and Personalizes Prior Authorization Process to Reduce Friction and Streamline Care


Conshohocken, PA – August 1, 2023 — InfoMC Inc., a leading provider of healthcare technology solutions, today announced the release of version 7.3 of its Incedo enterprise care management platform, with innovative features that enable healthcare organizations to advance care quality and efficiency while reducing costs through improved automation, configurability, and usability.


Key enhancements center around optimizing Incedo’s utilization management clinical authorization process, a manual and complex methodology targeted for reform by the Centers for Medicare and Medicaid Services (CMS) to improve timely access to care. Incedo version 7.3 supports the CMS transformation effort by automating and streamlining workflows to ensure fast decision-making, minimizing errors, facilitating compliance, and improving the experience for plans, providers, and the individuals they serve.


“Driving change with prior authorizations is not just about automating processes—it’s about empowering organizations to remove barriers that prevent necessary care for vulnerable populations,” said JJ Farook, founder and CEO of InfoMC. “InfoMC technology optimizes and personalizes workflows to reduce friction and delays so that individuals get necessary care when and where they need it.”


InfoMC’s highly flexible and automated approach integrates care and utilization management to speed authorizations and improve coordination of care across interdisciplinary teams supporting medical, behavioral, and social determinants of health. Version 7.3 brings improved configurability, enabling organizations to personalize processes for each program and provider and adjust as organizational and regulatory requirements change. Rules can be customized to validate authorization requests with plan-specific criteria, minimizing the need for manual review and decision-making and significantly reducing costs and processing time. Organizations can also personalize work queues and establish guardrails for authorization submission and extensions that align with the organization’s needs, improving accuracy and productivity.


These enhancements, along with a variety of usability improvements supporting more efficient triage and utilization management, provide accurate, near real-time authorization feedback to increase quality and compliance, and ultimately ensure timely and appropriate care that will improve outcomes and satisfaction.


Incedo version 7.3 is available now to all customers. More information on the Incedo enterprise care management solution is available on the InfoMC website.


InfoMC has prepared a white paper to help health plans and providers understand prior authorization challenges: Optimizing the Prior Authorization Process


About InfoMC

InfoMC is a leading provider of a cloud-based enterprise care management platform. Our Incedo™ Healthcare Management System enables integrated care management, utilization management and care coordination with health care navigation interventions that drive improved operational efficiencies and health outcomes. Incedo’s integrated “whole-person” management approach allows care teams to efficiently address the behavioral, physical, and social drivers of overall health, leading to improvements in clinical, quality, and financial measures needed to transition to value-based care. For more information, please visit


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